FAQ

Payment Methods, Prices/Surcharges

Travel Documents (VISA, Passport)

Reservations Cancellations

Online Check-in

Travel Well

Insurance, Vaccines

Payment Methods, Prices, Surcharges

What payment methods can I use to purchase an airline ticket?

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You can now pay online

In full by bank cards thanks to our partner PayBox
In 4 times thanks to our partner FloaBank (see conditions)

All payments are made at the agency with our team. You can pay:

in installments
in cash
by bank cards (MasterCard, Credit Card and AMEX)
by bank card remotely (V.A.D)
by check, employer check, holiday vouchers
by transfer

If I choose to pay in installments, do all payments have to be made before departure

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The first payment by credit card must be made before the trip. The remaining balance will be automatically credited every month regardless of whether the trip has already taken place or not.

Can I make the first payment in cash?

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No. The first payment must be made by Carte Bleue (MasterCard, VISA, Maestro Electron).

Can a friend, family member, or another third party make the payment on my behalf?

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Yes. Payments can be made by a third party provided that a letter of exemption and authorization is provided.

Are there any fees when paying in installments?

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Yes. There is a fixed additional fee of 5% paid in full only once.

Is Payment in Installments Secure?

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Yes, our partnership with Sofinco, a commercial brand of Crédit Agricole Consumer Finance, ensures secure collection of Multiple Payments.

Is it possible to pay in installments? How does it work?

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Yes. Our motto since 2000 is: “Fly now, Pay later!”. You can pay in installments in 3 or 4 installments maximum. The process is simple:

You pay the amount of the 1st payment (¼ of the total) with your bank card at the agency on the same day you purchase the ticket.
You sign a Multiple Payment – SOFINCO credit contract as well as a direct debit mandate.
You submit the supporting documents:
- a Bank Identity Statement (RIB)
- National Identity Card (CNI), residence permit or French passport

When is the automatic payment collected?

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Every 28 days from the day of ticket purchase Ex: Date of purchase: January 20, 2018. Sofinco automatically collects every 20th of the month until full payment.

Why can the price of the same trip vary significantly depending on the travel period?

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There are low and high seasons throughout the year. In the Philippines, the high season is in July, August (summer holidays) and from December 20 to 30 (Christmas, New Year).

Are there any additional taxes to consider when booking a flight?

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No. But a tax increase linked to exchange rates can influence the increase in the booking price.

Can I choose my seat when making a reservation?

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Yes and no. It all depends on the airline. If it is not possible, you must check in online.

If I book my ticket, will the fare remain the same?

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Not necessarily. A reservation is not a purchase. The price can be influenced by external circumstances: tax increase and airline pricing strategy. If you want the ticket price to be the same as when you booked, you must purchase the plane ticket on the same day you booked.

How will I receive my ticket?

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By email, by mail or directly at the agency. Our agent will provide you with an electronic ticket with the details of your trip (dates, boarding times, stopovers, baggage weight limit, etc.)

Can passengers with disabilities or reduced mobility (PRM) receive personalized assistance?

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Yes. We can make a special request for assistance for a disabled person to the airline (wheelchairs, etc.). This service is free.

Are there any additional fees to consider when booking a flight?

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No. There are no additional fees when booking. Everything is included in the booking price.

Who should I contact if I have questions or would like to change my flight?

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Please send an email to our customer service: voyage@visit-philippines.fr. For any emergency, please specify it in the subject of the email. Or you can directly contact Mr. Boualem Fentrouci either by email or at the travel agency 01 40 50 60 61

Are there any additional fees if there is an error in the passenger's name and it needs to be corrected?

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Yes and penalties are the passenger’s responsibility. Additional costs depend on the airline.

Travel documents

What documents do I need to present when traveling?

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For French nationals, you must present a French passport valid for 6 months after your return.
For people of Filipino or other nationality, you must present a Philippine passport valid for 6 months after return and a valid residence permit during the trip.

I am a Filipino citizen and would like to travel outside Europe and the Philippines (e.g., to the United States, Canada, etc.)

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You must apply for a VISA. We advise you to contact the embassy of the country of your destination directly for any information.

I was born in France and originally held Philippine nationality. At the age of 13, I obtained French citizenship. I would like to travel to the Philippines for more than one month. What are the requirements?

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Is my Philippine passport still valid?
- No. French nationality takes priority and your Philippine passport is no longer valid. To make it valid, you must apply for dual nationality, but this is only possible from the age of 18.
If I am traveling with my Filipino parents and for more than 1 month, do I need a VISA?
- You do not need a VISA. The Philippine Embassy has developed a “Balikbayan” system that will give you a VISA valid for 1 year on site.
if I travel alone and for more than a month?
- You must apply for a VISA at the Philippine Embassy.

I am a French citizen and would like to travel to the Philippines. Do I need a visa?

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It is possible to go to the Philippines without a VISA within 30 days. Beyond 30 days, you must apply at the Philippine Embassy. For more details on the fee and application procedures, please visit the embassy website directly.

My minor child is traveling to the Philippines, but I am unable to accompany them. Can they travel alone safely?

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Yes. When booking the plane ticket, you must register him/her as an unaccompanied minor. Depending on his/her age and the airline, an adult accompanying him/her may assist him/her throughout the flight from departure to arrival. (N.B. This service may or may not be charged depending on the airline). In order to secure the unaccompanied minor’s trip, parents must provide the contact details (name, first name, telephone number, address) of the person who will take him/her to the Paris airport and who will pick him/her up in Manila.

I am a Filipino citizen and would like to travel to Europe. Do I need a visa?

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In the Schengen area, you do not need a VISA, only a valid residence permit. Outside the Schengen area (London, etc.), you must apply for a VISA.

My minor child will be traveling alone. What travel documents need to be prepared?

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A file must be put together including:
- A certificate of authorization from both parents to leave the territory (AST) for a minor.
- A photocopy of the passport of both parents or persons with parental authority attached to the file.
In the case of a French couple: If the parents are divorced, in principle, the child can travel with only one of his parents without the express authorization of the other. But if the divorce judgment contains a Ban on leaving the territory (IST) without authorization from both parents, you must ask the police station for a temporary lifting Good to know: check nevertheless that the destination country does not require the authorization of both parents, on the country sheets of the site In the case of a Filipino couple, as divorce is not authorized, if one of the parents has abandoned the child, the non-responsible parent must write a letter proving the abandonment of the child.

Reservations / Cancellations

Can I request a quote?

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Generally, we do not offer quotes (except in exceptional cases, deadline within 24 hours) because the prices are scalable subject to availability. We only offer immediate offers to be seized either at the agency or on the website visit-philippines.fr

How long is my reservation valid for?

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From 24 hours to 72 hours

If I miss the deadline, even by one day, will my reservation still be valid?

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No. Your reservation is automatically cancelled. You must make a new reservation. In this case, we do not guarantee the same rates or availability of places on the dates originally planned.

How do I book a flight ticket?

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You can book your ticket either at the agency or online (visit-philippines.fr)

At the agency: Passport is required for the following reasons:
- Identity verification
- Correct spelling
- Validity of passports
Online: Please have your passport ready to enter your personal details. Our team will send you an email confirming your booking. All bookings require a commitment within 72 hours in the form of a minimum deposit that varies depending on the file.

Can I purchase a flight ticket on the website?

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No. All airline ticket purchases are made directly at the travel agency. See question 1 for the different payment methods.

Is travel insurance included with the flight ticket?

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No. Our rates include airport tax, but without insurance. Insurance is an independent service of the airline and the travel agency.

When will I receive my flight ticket?

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Immediately upon purchase. Please note that we advise our customers to check the details before confirming the reservation (see errors/modification sections).

Is there a payment deadline to confirm my reservation?

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Yes, it depends on the airline. When you book, ask your agent what the deadline is for confirming your reservation.

Can I purchase insurance for my flight?

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Yes, but it is not mandatory. However, we strongly advise our clients to take out insurance in case of incident (cancellation, illness, etc.). We offer “Presence” insurance for all destinations. The price depends on the duration of your trip and the price of the ticket. For more details, please contact the agency by mail.

Can my ticket be changed or exchanged?

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Yes, with penalty.

If my ticket is non-refundable, can I still change or exchange it?

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It all depends on the conditions of purchase and the validity period of your plane ticket. If the conditions allow the exchange, you can only change the departure and return dates of your trip within the validity period of the ticket.

How can I confirm my flight booked online?

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All confirmation requires payment and is done either:

by email upon receipt of your itinerary details (ViewTrip), you can
by phone
at the agency

I no longer wish to travel. What is the cancellation deadline for my flight ticket?

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Vous avez une semaine pour annuler votre billet d’avion avant votre départ. Attention, il y a des frais d’annulation dont le prix varie selon la compagnie aérienne.

Can I book my flight online? Is there a fee for doing so?

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Yes, you can book your flight online and it’s free! We recommend our clients to make their flight reservations directly on our website: it’s quick and easy. Our team will send you a confirmation email. You can contact us by email, phone or visit the agency to verify the details of the trip.

There is an error on my reservation, and I have already confirmed my ticket. What should I do?

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If there is an error in the personal details and/or itinerary details, any changes will be accompanied by additional costs at your expense. See chapter (changes and penalties) subject to the conditions.

Is my ticket refundable?

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There are 2 types of airline tickets: refundable and non-refundable. When purchasing your ticket, you can ask and check with your agent the conditions of your tickets.

If I make a reservation, does that mean my ticket is confirmed?

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No. A reservation counts as a quote. To get your ticket, you must confirm your reservation which is done by payment.

Online Check-in

How do I check in for my flight?

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Traditionally, the travel agency would do the check-in for you. But airlines and travel agencies have come up with a faster and easier way: online check-in. Please refer to the question “Online Check-in” for more details.

What are the benefits of checking in online?

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To save time and prepare for your flight simply! Online check-in is simple and can be done anywhere with all airlines of the company. Check your airline’s flight website for more details.

It seems complicated... How does it work?

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Don’t worry! “Wag ka maalala!” For all airlines of the company, there are 2 options to check in online.
1. Across the site
  - Just visit your airline’s airline website and go to the “Check-in” section. Go to the “Check-in” section. Enter your booking reference number or other identification information depending on the airlines of the company, follow the procedure step by step.
2. via the mobile application
  - Download the mobile app of the airline of your choice. Check in on your smartphone and download your boarding pass. This way, you will have everything at your fingertips!

How can I check in at the airport?

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Simply display your boarding pass barcode on your device screen at the security checkpoint and when boarding your flight, and you’re on your way. Check-in is available 24 hours before your scheduled departure.

What can I do during online check-in?

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Via the Internet, you can confirm your presence on a flight and print your own boarding passes. Depending on the carrier and flight, you can also enter details such as meal options and baggage amounts, and then select your preferred seat.

I am traveling with or without checked baggage. Can I still check in online?

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If you do not have checked baggage, you can check in online, get your boarding pass and proceed directly to the gate. If you have checked baggage, please drop off your baggage at the kiosk bag drop before check-in closes.

Is it better to check in online or at the airport?

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We always recommend checking in online as early as possible. Travellers using scheduled airlines can ask the baggage transfer agent to print the boarding pass. Most scheduled airlines have an online check-in service that opens 24 hours before the departure time.

Can I still check in online if I need to check a bag?

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Yes of course! Just go to the counter

Can I print my boarding pass online?

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With online check-in, you can print your boarding pass before the airport or use the mobile boarding passes of the airline of your choice. So you will only need to use the kiosk or counter if you have luggage to check in.

Travel Well (General Information, Luggage, Tips, Departure Times)

Who is Eliza?

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“Eliza” is the first name of the founder and manager of the travel agency “Eliza les Ailes du Voyage”. In 2000, Eliza Fentrouci and her husband, Boualem Fentrouci, a French-Filipino couple, created the first travel agency specializing in the Philippines in Paris, in the 16th arrondissement, in order to offer advantageous prices to the Philippines to everyone and especially to the Filipino community based in Paris. Click here to listen to the story and journey of Eliza and Boualem: x

Is it more expensive to book through a travel agency than online?

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Not always! Sometimes it is even cheaper than on the internet, for example low-cost tickets, whose attractive starting price will be increased by the addition of luggage (luggage is never included in the starting price of a low-cost flight). See above the advantages of booking in a travel agency and below online.

What are the benefits of booking online?

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Booking online is above all practical and fast. Especially if you know how to use the web tool and read the hidden information. Here are some tips to avoid unpleasant surprises:

Double check the spelling of your first and last name. It must be written as it is on your identity documents. Any changes will be penalized.
Read the hidden information carefully: the administration fees, the price of baggage (not included in the starting price of a low-cost flight).
Book early in the morning to benefit from advantageous prices.
Try not to book with the same computer that you used to look up your flights, because although this practice is prohibited, websites can remember your search and your IP address and therefore increase prices.

Are Eliza Les Ailes du Voyage and Visit Philippines the same company?

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Yes! When we opened the agency in 2000, we were advised to open a domain name for our website. As Eliza les Ailes du Voyage is quite long, we opted for a shorter, simpler name in English in order to address the international market.

Why is there sometimes a slight price difference between booking through a travel agency and booking online?

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This difference is justified by the advantages listed above, especially since the travel agent does not receive a personal commission. Thus, we value the quality of the commercial service to offer you a positive and unforgettable experience.

How do I search for a flight on the website?

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Using the flight search bar you can select:

Departure and arrival destinations
Departure and return dates

What are the benefits of booking a flight through a travel agency?

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Our team of experts is here to help! Despite the technology, we still value human contact. Our mission is to simplify your booking process, offer assistance before and during the trip in case of emergencies and give you the best advice for a successful trip and give you a taste of your future trip. Here is a list of benefits when you book through a travel agency (credits to: Travelling With Annabelle) The benefits:

Physical and sometimes personalized welcome depending on the client.
Get expert advice on travel to the Philippines.
Benefit from personalized advice from an expert who knows the Philippines, hotels, attractions through personal experience or customer feedback.
Information on formalities and necessary vaccinations.
Possibility of special requests (transport for disabled people, or specific meals on the plane).
Possibility of blocking your flight or your stay in certain cases for 2/3 days, if you are not sure of your dates for example.
Secure booking and payments (sometimes with the possibility of paying in several installments if it is a package trip with a departure date generally more than 6 months).
Explanation of the various travel insurance policies offered.
Tracking of the reservation before and during the trip.
Assistance during the trip (in case of schedule changes, loss of luggage, overbooking, etc.)
Assistance during the trip (in case of schedule changes, loss of luggage, overbooking, etc.)

How much are the online service fees?

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Yes. The confirmation document indicates the total price, taxes and administration fees (approximately 15 euros)

How much checked baggage am I allowed to bring?

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The number and total weight of baggage allowed in the cabin depends on your airline. Some airlines offer per piece or per kilo. For example, with Saudi Airlines, per adult and per child (from 2 years old), you can take 2 pieces of 23 kilos each. For more details on the weight limit and rules regarding content, you can contact the travel agency directly.

How much carry-on baggage am I allowed to bring on board?

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In addition to your checked baggage, you can take 1 personal accessory with a weight limit of 7kg, with maximum dimensions of 40 x 30 x 15 cm. You can carry the following:

1 handbag
or 1 bag
or 1 bag for laptop, camera or any other electronic device

I am traveling with an infant (under 2 years old). What do I need to know?

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If your child has their own seat, they can carry the number of bags allowed by their ticket. If they are travelling on your lap, you can check in for them: see conditions depending on the airline you are travelling with.

How long before my flight should I arrive at the airport?

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For international flights, we recommend arriving at the airport 3 hours before your departure time to check in.

How early should I arrive at the airport for a domestic flight in the Philippines?

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For domestic flights, you must be at the airport at least 90 minutes before your flight departs. Manila Airport (MNL) has long been at capacity.

What do I need to do at the airport after checking in online?

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Arrive at the airport early and don’t forget to bring your smartphone or printed boarding passes. Traveling with carry-on luggage only? Then bypass check-in and go straight to security as usual. If you’re checking bags, you can go directly to your airline’s baggage drop-off points.

Insurance

Is insurance included in the price of my flight ticket?

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No. Our rates include airport taxes but do not include insurance. Insurance is a service independent of the airline and the agency.

Can I purchase travel insurance through your agency?

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Yes, but it is not mandatory. However, we strongly recommend our clients to purchase insurance in case of incidents (cancellations, illnesses, etc.). We offer “Presence” insurance for any destination. The price depends on the length of your stay and the price of the ticket. For more details, please contact the agency by email.