General Terms and Conditions

The company Eliza les Ailes du Voyage, hereinafter referred to under the trade name “www.visit-philippines.fr,” is a company governed by French law, with a share capital of €20,596.00. Its registered office is located at 20 Rue Bois Le Vent, 75016 Paris, France. It is registered with the Paris Trade and Companies Register (RCS) under number 432 449 908, SIRET B432 449 908, APE Code 7911Z.
Financial guarantee provided by A.P.S. Paris.
Professional liability insurance for travel agencies (Article R. 212-14 of the French Tourism Code) with AXA Assurance.
Travel agent license no. LI 075 00 00 56.
These general terms and conditions are effective as of November 1, 2009. This edition supersedes and replaces all previous versions.

Article 1. Definitions and Scope

11.1 Definitions

The definitions below have the same meaning whether used in the singular or plural form.
“Partner” refers to all service providers offering Services.
“Service” refers to any service offered on the Website, including but not limited to booking transportation services, accommodation services, car rentals, and travel packages.
“Website” refers to the site www.visit-philippines.fr
“User” refers to any individual using the Website who browses, reviews, reserves, books, and/or purchases one or more Services offered on the Website.

1.2 Scope of Application

These general terms and conditions of use (hereinafter the “General Terms”) govern the offer and provision of Services.
The booking of Services is reserved solely for Users who have previously reviewed the entire General Terms and accepted them by checking the box or clicking on the hyperlink provided for this purpose. Without this acceptance, continuing the booking process is technically impossible.
As a result, finalizing the booking process on the Website constitutes the User’s express acceptance of these General Terms.
The specific terms of the Partners (hereinafter the “Specific Terms”) also apply to the offer and provision of Services, under conditions identical to the General Terms. The acceptance of the Specific Terms by the User occurs at the time of the actual booking.
The General Terms may be modified at any time, without notice, provided that such modifications will not apply to bookings of Services made prior to the changes. It is therefore essential for the User to review and accept the General Terms at the time of booking to ensure they are aware of the current provisions.

Article 2. Booking on the Website

2.1 Capacity – Use of the Website

The Website’s purpose is to assist the User in finding Services related to travel and tourism, make appropriate bookings, and conclude any related transactions with the Partners. The User must be at least 18 years old, legally capable of contracting, and using this Website in accordance with the General Terms.
Unless in cases of fraud, for which the User is required to provide evidence, the User is financially responsible for their actions on the Website, particularly for the use of their username and password. The User also guarantees the truthfulness and accuracy of the information provided about themselves on the Website.
Any fraudulent use of the Website, or any breach of these General Terms, will justify the refusal of access, at any time, to the Services offered by www.visit-philippines.fr and/or its Partners, or other features of the Website.

2.2 Making and Cancelling Reservations

The booking confirmation, which includes the essential details such as the identification of the reserved Service(s) and the price, will be sent to the User via email, mail, or fax within a maximum of 1 business day following the booking date, except for travel packages governed by Article 3.6 below.
All cancellation conditions, possible correction of bookings, and/or refund policies are available directly on the Website prior to booking, and, if applicable, mentioned on the booking confirmation.
Any cancellation or request for modification must be sent by registered mail with acknowledgment of receipt to the following address:
ELIZA Les Ailes du Voyage
20 Rue Bois Le Vent
75 016 PARIS

LES BILLETS SONT SOUMIS AUX CONDITIONS DE VENTE DES TRANSPORTEURS
CONCERNANT LES PENALITES, LES REMBOURSEMENTS ET LES ANNULATIONS. LES FRAIS D'AGENCE* ET D'EMISSION SONT INCLUS DANS LE
MONTANT ET NE SONT REMBOURSABLE DANS AUCUN CAS DE FIGURE. ASSURANCE VOYAGE NON INCLUSE. DES FRAIS SUPPLEMENTAIRES SERONT
FACTURES POUR TOUTES DEMANDES ADDITIONNELLES (ASSISTANCE - MODIFICATION - CHANGEMENT DE DATES ET TOUT AUTRE SERVICE).

Unless specific provisions are mentioned on the Website prior to booking, any modification (change of departure or return date, times, destination, accommodation) or any cancellation made by the User will, except in cases of force majeure and unless a more favorable agreement is made by the concerned Partner, result in a fee equal to 100% of the Service price.
Thus, the refund of airline tickets will only be granted with the prior approval of the concerned Partner.
Furthermore, in the case of reissuance of a ticket or a new booking following a cancellation or modification made by the User, it is specified that the price of the new ticket or booking may be higher than that of the original ticket or booking.
In the case of a refund granted to the User, the amounts previously paid will be recredited to the account corresponding to the credit card used for the booking.
In any case, in the event of a cancellation by the User, except in cases of force majeure, the processing fees as well as any insurance purchased are non-refundable.
In the case of transportation and travel packages, any delay in the pre-arranged air, rail, or land transport, not included in a travel package, resulting in a failure to check in does not exempt the User from the cancellation financial conditions outlined in these General Terms.

2.3 Invitation and Collection of Travel Documents

The travel documents issued for a Service booked via the Website are sent by email to the address provided by the User at the time of booking, in accordance with the provisions specified for each type of Service available on the Website prior to booking or in the Specific Terms.
The timelines indicated during booking for the delivery of travel documents are average timelines corresponding to processing times. These timelines cannot exceed 2 business days from the booking and payment.
If the delivery of the travel documents becomes impossible due to an error by the User in entering their contact details or a failure to provide the necessary information, neither the concerned Partner(s) nor www.visit-philippines.fr can be held responsible.

2.4 Proof

It is expressly agreed that, unless there is a manifest error on the part of the Partners or www.visit-philippines.fr, which the User can prove, the data stored in the information system of Eliza Les Ailes du Voyage and/or its Partners is binding regarding the bookings made by the User. Data in electronic or digital form constitutes valid evidence and, as such, is admissible under the same conditions and with the same evidentiary value as any document that would be created, received, or kept in writing.

2.5 Right of Withdrawal

The User is informed that, pursuant to Article L. 121-20-4 of the Consumer Code, the Services offered on the Website by www.visit-philippines.fr, either on its own behalf or on behalf of its Partners, are not subject to the right of withdrawal provided for in Articles L. 121-20 and following of the Consumer Code concerning distance selling.
As a result, the Services booked on the Website are exclusively subject to the cancellation and modification conditions outlined herein and/or in the Specific Terms of the applicable Partners.

Article 3. Details of the Services

3.1 Air Transportation Services

Air transportation services are offered as part of standalone flights.

Travel Conditions

The conditions for the execution of air transportation are governed by the Specific Terms of the airlines or Partners.
It is the User’s responsibility to adhere to the instructions of the airlines and Partners, especially regarding the check-in deadlines. It is advised to arrive at check-in at least three hours before the flight departure time for international flights and at least two and a half hours in advance for domestic flights.
It is reminded that for the return flight, regardless of the flight type, it is often mandatory to reconfirm the return flight with the airline on-site, no earlier than 72 hours before the scheduled date. Therefore, it is the User’s responsibility to reconfirm their return flight.
Regarding open return flights, it is advised to book the return flight as early as possible.
The name of the airport, when the city served contractually has multiple airports, is given as an indication and may be subject to potential changes.
The User’s attention is drawn to the need to allow for a sufficiently large time frame to account for potential delays when booking a trip on the Website that includes a connection or a transit, especially when it involves a change of airport.
It is reminded that airlines sometimes refuse boarding to pregnant women when they believe that, due to the stage of pregnancy, there is a risk of premature delivery during the flight.
Children under 2 years old do not have a seat on the plane unless the parents request to pay for a full seat specifically for them. The User is reminded that this provision is only valid if the children are under 2 years old for the entire duration of the trip, on both the departure and return dates. Indeed, airlines consider that children over the age of 2 on the return date must have a round-trip ticket at the child fare. The costs incurred due to failure to comply with this rule cannot be refunded.
Unaccompanied children under 15 years old are not allowed. It is necessary to contact the head office directly.
Children 15 years or older must have identification papers in their name.
Formalities.

The User is informed on the Website about the administrative and/or health formalities required for the execution of the trip. It is the User’s responsibility to review this information. The completion and costs associated with these police, customs, and health formalities required for the trip, such as passport, national identity card, residence permit, parental authorization, visa, medical certificate, vaccination record, are the User’s responsibility.

We draw your attention to the fact that the regulations of certain countries require passports to be valid for more than 6 months after the return date. Furthermore, children 15 years or older must have identification papers in their name.

The formalities mentioned on the Website apply to nationals of the European Union, the United States of America, and Canada. If this is not the case for you, it is the User’s responsibility to inquire about the formalities applicable to their situation.
Between the publication of information on the Website and the User’s departure date, certain changes may occur. Therefore, it is advisable for the User to check the Website right before their departure.
If, due to non-compliance with these administrative and health formalities, the User is unable to depart on the indicated date, the price paid cannot in any case be refunded.
In the event of loss or theft of a ticket, the User must make a specific report to the police and the airline and purchase another ticket from the issuing Partner. Only the Specific Terms of the concerned Partner may provide for a refund.

Special Fares

The User’s attention is drawn to the fact that many airlines offer special fares for children under 2 years old, children, and seniors. These discounts depend on the airline and the flight in question, the availability of seats, and the age of the travelers.
If the User benefits from a discount, the corresponding special fares will appear in the price summary table before confirming the booking.
Furthermore, it is important to note that the child fare discount is not automatically applied to the adult fare offered by the airlines. The percentage of the child fare discount may vary depending on the adult fare applied by the airline for the relevant flight. It is therefore possible that the child fare is the same as the adult fare mentioned on the Website.

Responsibility of Airlines
It is reminded that the responsibility of airlines is most often limited by the national or international law applicable to them, or by their own Specific Terms. In the case of air transport, an excerpt from these terms is provided to the User along with their travel ticket.

Electronic Ticket

The electronic ticket is a non-materialized ticket. In the case of booking such a ticket, the User must present themselves at the check-in counter of the concerned airline, with valid travel documents (passport, visa, identity card, etc.), in order to obtain their boarding pass. The User must therefore comply with the required check-in deadlines.

3.5 General Rules Regarding the Booking of Travel Packages

A travel package, within the meaning of these General Terms, is a booking, offered for a single price, for a service lasting more than 24 hours or including an overnight stay, and combining at least two of the following three elements:
• – a transportation service or car rental,
• – accommodation,
• – a tourist service that is not ancillary to the transportation or accommodation, but represents a significant portion of the total price.
The booking of travel packages is governed by Title 1 of Book II of the French Tourism Code, relating to the organization of the sale of trips and stays.
In accordance with Article R. 211-14 of the Tourism Code, Articles R. 211-5 to R. 211-13 of the same Code are reproduced below.
These provisions are supplemented by the specific terms related to custom trips listed on the Website at the time of the User’s booking and by the following specific terms related to travel packages:

Reservations

The commitment of the Partners regarding reservations made by the User on the Website is subject to their prior acceptance, particularly based on the availability of travel packages and, more generally, any circumstances that may hinder the execution of the reservation.
Acceptance is formalized by the sending of a booking confirmation within 3 business days following the User’s reservation, via email, mail, fax, or any other means.
The User’s reservation will be definitively recorded upon confirmation of the availability of the stay and related activities by Eliza Les Ailes du Voyage. As such, the User is guaranteed that their bank account will only be charged upon confirmation by the Partner(s) of the availability of the service.
The User can cancel their reservation free of charge as long as they have not received the booking confirmation.
All information provided in the booking confirmation will be deemed accepted by the User unless contested by registered letter with acknowledgment of receipt within 8 days. However, they can only be contested if they differ from the original reservation.

Price

The descriptions of the trips presented on the Website specify, for each trip, the services included in the price. Prices are indicated in Euros and are inclusive of all taxes, unless otherwise stated on the Website.
It is reminded that some additional taxes may be imposed by the local authorities of certain countries (tourist tax, accommodation tax, etc.) and must be paid on-site. These additional taxes, when applicable, are the responsibility of the User.
When the travel package includes accommodation, prices are calculated based on the number of nights and not the number of full days.

In general, and unless expressly stated otherwise, the prices do not include insurance, airport services, excess baggage fees, transfers from the airport to the accommodation, visa and vaccination fees, and all personal expenses (laundry, telephone, drinks, room service, tips, etc.), as well as excursions, use of sports facilities, and more generally any service not expressly mentioned on the Website.

The prices listed on the Website may be changed at any time, without notice, with the understanding that such modifications will not apply to reservations already accepted, unless these changes occur more than 30 days before the scheduled departure date, due to reasons such as fluctuations in fuel prices, legal or regulatory taxes, or exchange rates.

In the event of a price revision for one of the reasons mentioned in the previous paragraph, these changes will only be applied in proportion to their share in the calculation of the travel package price, without prejudice to the User’s right to cancel the contract in accordance with the provisions of Article R. 211-11 of the Tourism Code.

Any failure of payment by the User, whether total or partial, will result in the suspension of the execution of the travel package, with the resulting costs being borne by the User, without prejudice to any action that may be taken against them.

Online Payment Terms and Conditions

Payment in 4 installments at no extra charge by credit card with our partner Floa. Our financial partner Floa offers payment solutions for your purchases of goods and/or services, in 4 installments with no additional charge by credit card. These payment solutions are reserved for individuals (adult natural persons) residing in France, holders of a Visa or MasterCard credit card with a validity date corresponding to the duration of the repayment. Floa SA, RCS Bordeaux 434 130 423, whose head office is located at Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300), is subject to the control of the Prudential Control and Resolution Authority (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and registered with ORIAS under number n° 07 028 160. www.orias.fr). Floa reserves the right to accept or reject your financing request; you have the legal withdrawal period. For more information, click. ici. We draw your attention to the fact that if you choose to pay for your goods and/or services using these payment solutions, your personal data will be transmitted to Floa for the purpose of assessing your financing request, managing your credit contract, and, if necessary, for collection. For more information, click. here.

Cancellation and Modification

Any request for cancellation or modification of a trip by the User must be sent by registered letter with acknowledgment of receipt to Eliza Les Ailes du Voyage, which handles the collection on behalf of the concerned Partners, at the following address:
Eliza Les Ailes du Voyage
20 Rue Bois le Vent
75 016 Paris.
Except in cases of force majeure, in the event of a trip cancellation by the User, cancellation fees vary depending on the Partners. In the absence of specific provisions mentioned on the Website prior to the booking, the following apply:
1 / Send a scanned copy of the passport by email to voyage@visit-philippines.fr WITHIN 24 HOURS
2 / Check the spelling of the NAME / MAIDEN NAME / WIDOW / FIRST NAME WITHIN 24 HOURS
3 / Check the destination details, travel times, and layover times WITHIN 24 HOURS.

Formalities

All the provisions contained in the Formalities clause of Article 3.1 above are applicable to the booking of travel packages.

3.6 Insurance

No insurance is included in the prices offered on the Website. Therefore, it is recommended that the User subscribe to an insurance policy covering the consequences of certain cancellation cases and an assistance contract covering specific risks, particularly the cost of repatriation in the event of an accident or illness.
To this end, various insurance policy options are offered to Users, subscribed through TMS CONTACT – 110 Avenue de la République – 75545 Paris Cedex 11.
The risks covered by these policies, as well as their cost and the amount of coverage, are indicated on the Website for informational purposes. In case of insurance subscription, the insurance policy will be provided to the User.
Claims must be reported, in accordance with the terms of the insurance contract, directly to the insurance company.

You can subscribe to the insurance of our trusted partner, APRIL ASSUREVER – The general terms and conditions of the insurance are available here.

Article 4: Financial Conditions and Payment Methods

Unless otherwise specifically stated in the Specific Terms, the prices of the Services communicated on the Website are mentioned in Euros or in the local currency, excluding shipping costs and any local taxes imposed by the authorities of certain countries.
For Special Offers by Eliza Les Ailes du Voyage, the price of the Services will be automatically debited at the time of booking. For other products, payment for the Services that the User reserves with the Partners via the Website is made directly to the Partners at the time of booking, or for hotel services on the first day of the Service, by providing the User’s credit card number via a secure payment system. Some combined offers, provided at a total price on the Website, may involve a split payment corresponding to the amount of each of the Services provided. In such cases, the User will be notified of any split payment transaction in the confirmation email of their booking.

For bookings outside of travel packages, the total amount of the service (including insurance and processing fees) will be charged when the User’s travel documents are made available or dispatched. For travel package bookings, the payment terms vary depending on whether the departure is more than 30 days away or not.

More than 30 days before departure, a deposit equal to 25% of the service price will be charged immediately, along with the processing fees and insurance. The balance, 75% of the service price, will be charged one month before the departure date, prior to the User’s travel documents being made available or dispatched. Less than 30 days before the departure date, the full price of the service will be charged to the credit card registered by the User when the travel documents are made available or dispatched.

The prices of the Services are subject to revision, both upward and downward, in the event of changes in the amount of taxes, exchange rates, or fuel prices. For travel packages, no revision can occur less than 30 days before the scheduled departure date.
In the event of a price revision for one of the reasons mentioned in the previous paragraph, these changes will only be applied in proportion to their share in the calculation of the price, without prejudice to the User’s right to terminate the contract in accordance with the provisions of Article R. 211-11 of the Tourism Code.
Unless otherwise provided in the Specific Terms of the concerned Partners, payments made on the Website are processed by credit card (Carte Bleue, Visa, Eurocard/Mastercard cards are accepted) through a secure payment system.
The costs and service fees correspond to the costs associated with the Services ordered by the User, amounting to €35, borne by the Partners, including indirect taxes (VAT and other similar taxes) and other fees necessary for processing the Users’ bookings.

Article 5. User Service and Complaints

The User can contact www.visit-philippines.fr during the booking process of Services to obtain assistance, information, and details about the subject and conditions of the booking they are making. A premium-rate number is available for modifications, cancellations, and after-sales service.

The personal data provided by the User to www.visit-philippines.fr is intended for www.visit-philippines.fr and its subcontractors established within or outside the European Union for the purpose of processing the User’s request by the services of www.visit-philippines.fr and, unless the User objects to www.visit-philippines.fr, to inform them about the products and services of the www.visit-philippines.fr group. In this regard, www.visit-philippines.fr, as a member of the www.visit-philippines.fr group, may send the User information to help them better understand and use the Website, to benefit from promotional offers available on the Website, and to propose offers from its Partners. Where applicable, the offers from www.visit-philippines.fr’s Partners will only be sent to the User via SMS or email subject to their prior consent, in accordance with the provisions of law 2004-575 of June 21, 2004, “for confidence in the digital economy,” law 78-17 “data protection” as amended by law 2004-801 of August 6, 2004, and in accordance with the privacy policy of www.visit-philippines.fr available on the Website.

In accordance with the Data Protection Act of January 6, 1978, as amended, the User has the right to access, modify, rectify, and delete any personal data concerning them at any time. They can exercise this right by sending an email via the “Contact” section of the Website or by sending a letter to ELIZA Les Ailes du Voyage, 20 Rue Bois le Vent, 75 016 PARIS, provided they can verify their identity.

5.1 Limited Telephone Service

5.2 Complaints Service

Any request for information, clarification, or potential complaints must be addressed to ELIZA Les Ailes du Voyage, 20 Rue Bois le Vent, 75 016, which collects it on behalf of the Partners, within 10 days following the end of the stay:
• – Either by registered letter with acknowledgment of receipt to ELIZA Les Ailes du Voyage, 20 Rue Bois le Vent, 75 016 Paris.
• – Or by fax to the following number: 00 (33) 1 40 50 61 62.
• – Or by email to the following address: info@visit-philippines.fr.
Claims will only be accepted if the issues they concern were reported to ELIZA Les Ailes du Voyage or to the Partner during the trip, so that an attempt could be made to resolve them and limit the harm suffered by the User.
No claim will be accepted regarding the loss, damage, or theft of luggage, clothing, or personal items placed under the User’s supervision during the stay, unless proven fault on the part of Eliza Les Ailes du Voyage or its Partners. Luggage registered with an airline is only covered by insurance during the duration of the transport.

Article 6. Responsibilities and Guarantees

6.1 For the Use of the Website

No guarantee is given to the User regarding:
i. the absence of anomalies, errors, and bugs that may affect navigation on the Website or the implementation of any functionality offered on the Website; or
ii. the possibility of correcting these anomalies, errors, or bugs; or
iii. the absence of interruptions or breakdowns in the operation of the Website; or
iv. the potential compatibility of the Website with specific hardware or configurations.
In no case will www.visit-philippines.fr be responsible for direct or indirect damages and/or immaterial damages, foreseeable or unforeseeable (including loss of profits or opportunities…) arising from the provision and/or use or the total or partial inability to use the Website’s functionalities.
The hyperlinks on the Website that redirect the User to other websites are solely intended to facilitate the User’s searches.

In any case, the User declares that they are aware of the characteristics and limitations of the Internet, particularly its technical performance, the response times for viewing, querying, or transferring data, and the risks related to the security of communications.

6.2 For the Services

Unless otherwise provided by law and except for the Special Offers of www.visit-philippines.fr, the User acknowledges that, acting as a mere intermediary, www.visit-philippines.fr can, under no circumstances, be held responsible for the contracts of Services that the User has entered into with one or more Partner(s).

Article 7. Intellectual Property

7.1. General Provisions

The Website, its content, and all the elements that make it up are creations for which companies of the www.visit-philippines.fr group and/or, where applicable, Partners, hold all intellectual property rights and/or exploitation rights, particularly in terms of copyright, database rights, trademark rights, and design and model rights.
The Website, as well as the software, databases, texts, information, analyses, images, photographs, graphics, logos, sounds, or any other data contained on the Website, remain the exclusive property of the companies of the www.visit-philippines.fr group and/or the Partners or, where applicable, their respective owners with whom they have made usage agreements.
Il est concédé à l’Utilisateur un droit d’utilisation non-exclusif, non transférable et dans un cadre privé, du Site et des données contenues sur le Site. Le droit ainsi concédé consiste en (i) un droit de consulter en ligne les données et informations contenues sur le Site et (ii) un droit de reproduction consistant en une impression et/ou une sauvegarde des données et informations consultées. Ce droit d’utilisation s’entend uniquement pour un usage strictement privé.
Any other use of the Website, particularly for commercial purposes, by the User is prohibited. The User specifically prohibits, without limitation, reproducing and/or representing for any use other than personal, selling, distributing, broadcasting, translating, adapting, disseminating, and communicating, in whole or in part, in any form, any element, information, or data from the Website.
Furthermore, the User is prohibited from introducing, by any means, data that could alter or harm the content or presentation of the Website.
Any hyperlink to the Website, regardless of the type of link, must be subject to prior authorization from Expedia, acting on behalf of and for the holder of the relevant rights, in either paper or electronic form.

7.2. Software

The use of any software downloaded from the Website to access certain Services or features is governed by the terms of the accompanying license. The User agrees not to install, copy, or use this software until they have first agreed to the terms of said license.
For any software not accompanied by a license, the User is granted a temporary, private, personal, non-transferable, and non-exclusive right to use the software in order to, exclusively, access the Services and features that require the use of this software. By installing or using the software, the User agrees to comply with this condition.

Article 8. Protection of Personal Data

The information provided by the User on the Website is used to process and fulfill their bookings.
The Privacy Policy available on the Website sets out all the provisions related to the protection of personal data. In case of any contradiction between these Terms and Conditions and the Privacy Policy, the latter will prevail.
In accordance with Article 32 of the Data Protection Act of January 6, 1978, as amended by Law 2004-801 of August 6, 2004, the information necessary to process and fulfill bookings is marked with an asterisk on the Website pages.
Other information requests, which are optional, or information related to the User’s interest in offers that may be sent to them, are intended to better understand the User and improve the services offered to them.
Unless the User objects, www.visit-philippines.fr may be required to share this optional information about the User with companies in its group, including outside the European Union, particularly in the United States. The User expressly consents to this transfer.
www.visit-philippines.fr may send the User information by any means (electronic, paper, SMS, etc.) to help them better understand and use their respective websites, benefit from promotional offers available on these websites, and receive offers from their Partners, in strict compliance with the provisions of the “Confidence in the Digital Economy” law and the amended “Data Protection Act,” subject to the User’s prior consent or objection, as specified in the Privacy Policy available on the Website.
Furthermore, www.visit-philippines.fr shares the information related to the User’s booking with its insurer. This transmission allows www.visit-philippines.fr to combat credit card fraud.
The occurrence of an unpaid amount due to fraudulent use of a credit card will result in the registration of the details related to the User’s booking, which caused the unpaid amount, in a payment incident file managed by the insurer and placed under their responsibility.
In accordance with the amended Data Protection Act of January 6, 1978, the User has the right to access, modify, correct, and delete any personal data concerning them at any time. They can exercise this right by sending an email via the “Contact” section of the Website or by sending a letter to www.visit-philippines.fr Paris, provided they can verify their identity.

Article 9. Applicable Law

The General Terms and Conditions are subject to French law. Any dispute regarding their interpretation and/or execution shall be under the jurisdiction of French courts.

Article 10. Reproduction of Articles R. 211-5 to R. 211-13 of the Tourism Code

Art. R. 211-5. – Subject to the exclusions provided in the second paragraph (a and b) of Article L. 211-8, any offer and sale of travel or stay services shall result in the provision of appropriate documents that meet the rules defined by this title. In the case of the sale of air tickets or regular line transportation tickets not accompanied by services related to these transports, the seller shall provide the buyer with one or more tickets for the entire journey issued by the carrier or under its responsibility. In the case of on-demand transportation, the name and address of the carrier, for whom the tickets are issued, must be mentioned. The separate billing of the various components of the same travel package does not relieve the seller of the obligations imposed on them by this title.
Art. R. 211-6. – Prior to the conclusion of the contract, and on the basis of a written document bearing its corporate name, address, and the indication of its administrative authorization to operate, the seller must provide the consumer with information regarding prices, dates, and other components of the services provided during the trip or stay, such as:
The destination, the means, characteristics, and categories of transport used;
The type of accommodation, its location, comfort level, main characteristics, and its approval and tourist classification according to the regulations or practices of the host country;
The meals provided;
The description of the itinerary when it is a tour;
The administrative and health formalities to be completed, particularly in the case of crossing borders, and their completion timelines;
The visits, excursions, and other services included in the package or possibly available for an additional cost;
The minimum or maximum group size required for the trip or stay to take place, and if the trip or stay is subject to a minimum number of participants, the latest date by which the consumer will be informed in case of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure;
The amount or percentage of the price to be paid as a deposit upon conclusion of the contract, as well as the payment schedule for the balance;
The price revision methods as provided by the contract in accordance with Article R. 211-10;
The contractual cancellation conditions;
The cancellation conditions defined in Articles R. 211-11, R. 211-12, and R. 211-13;
Information about the risks covered and the amount of coverage under the insurance contract covering the consequences of the professional civil liability of travel agencies, and the civil liability of non-profit associations and local tourism organizations;
Information about the optional subscription to an insurance contract covering certain cancellation cases or an assistance contract covering specific risks, particularly repatriation costs in the event of an accident or illness.
Art. R. 211-7. – The prior information provided to the consumer binds the seller, unless the seller has expressly reserved the right to modify certain elements in that information. In this case, the seller must clearly indicate the extent to which these modifications can occur and which elements are affected. In any case, modifications to the prior information must be communicated in writing to the consumer before the conclusion of the contract.
Art. R. 211-8. – The contract concluded between the seller and the buyer must be written, established in duplicate, with one copy given to the buyer, and signed by both parties. It must include the following clauses:
The name and address of the seller, its guarantor, and insurer, as well as the name and address of the organizer;
The destination(s) of the trip and, in the case of a split stay, the different periods and their dates;
The means, characteristics, and categories of transport used, the dates, times, and places of departure and return;
The type of accommodation, its location, comfort level, main characteristics, and its tourist classification according to the regulations or practices of the host country;
The number of meals provided;
The itinerary when it is a tour;
The visits, excursions, or other services included in the total price of the trip or stay;
The total price of the services billed, as well as any indication of possible revisions to this billing in accordance with the provisions of Article R. 211-10;
The indication, if applicable, of fees or taxes related to certain services, such as landing, disembarkation, or embarkation taxes in ports and airports, and tourist taxes if not included in the price of the services provided;
The schedule and payment terms of the price; in any case, the last payment made by the buyer cannot be less than 30%. – The prior information provided to the consumer binds the seller, unless the seller has expressly reserved the right to modify certain elements in that information. In this case, the seller must clearly indicate the extent to which these modifications can occur and which elements are affected. In any case, modifications to the prior information must be communicated in writing to the consumer before the conclusion of the contract.
Art. R. 211-8. – The contract concluded between the seller and the buyer must be written, established in duplicate, with one copy given to the buyer, and signed by both parties. It must include the following clauses:
The name and address of the seller, its guarantor, and insurer, as well as the name and address of the organizer;
The destination(s) of the trip and, in the case of a split stay, the different periods and their dates;
The means, characteristics, and categories of transport used, the dates, times, and places of departure and return;
The type of accommodation, its location, comfort level, main characteristics, and its tourist classification according to the regulations or practices of the host country;
The number of meals provided;
The itinerary when it is a tour;
The visits, excursions, or other services included in the total price of the trip or stay;
The total price of the services billed, as well as any indication of possible revisions to this billing in accordance with the provisions of Article R. 211-10;
The indication, if applicable, of fees or taxes related to certain services, such as landing, disembarkation, or embarkation taxes in ports and airports, and tourist taxes if not included in the price of the services provided;
The schedule and payment terms of the price; in any case, the last payment made by the buyer cannot be less than 30%. – When the contract includes an express possibility for price revision, within the limits set out in Article L. 211-13, it must specify the precise calculation methods, both upward and downward, for price variations, including the amount of transport fees and related taxes, the currency or currencies that may affect the price of the trip or stay, the part of the price to which the variation applies, and the exchange rate(s) used as a reference when establishing the price specified in the contract.
Art. R. 211-11. – When, before the buyer’s departure, the seller is forced to make a modification to one of the essential elements of the contract, such as a significant price increase, the buyer may, without prejudice to any claims for damages that may have been incurred, and after being informed by the seller via a registered letter with acknowledgment of receipt:
– either cancel the contract and obtain an immediate refund of the amounts paid, without penalty;
– or accept the modification or alternative travel proposed by the seller; an amendment to the contract specifying the changes made is then signed by both parties; any reduction in price will be deducted from any remaining amounts owed by the buyer, and if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded to them before their departure date.
Art. R. 211-12. – In the case provided in Article L. 211-15, when, before the buyer’s departure, the seller cancels the trip or stay, they must inform the buyer by registered letter with acknowledgment of receipt; the buyer, without prejudice to any claims for damages that may have been incurred, will receive an immediate and penalty-free refund of the amounts paid from the seller; the buyer will also receive, in this case, compensation at least equal to the penalty they would have incurred if the cancellation had occurred due to their own fault at that date. The provisions of this article do not prevent the conclusion of an amicable agreement aimed at the buyer’s acceptance of an alternative trip or stay proposed by the seller.
Art. R. 211-13. – When, after the buyer’s departure, the seller is unable to provide a substantial part of the services specified in the contract, representing a significant percentage of the price paid by the buyer, the seller must immediately take the following actions, without prejudice to any claims for damages that may have been incurred:
– either propose services to replace the originally planned services, possibly bearing any additional cost, and if the services accepted by the buyer are of lower quality, the seller must reimburse the buyer the price difference upon their return;
– or, if no replacement services can be offered or if they are refused by the buyer for valid reasons, provide the buyer, at no additional cost, with transport tickets to ensure their return under conditions that may be considered equivalent to the place of departure or to another location agreed upon by both parties.

Article 12. Final Provisions

The fact that www.visit-philippines.fr does not invoke, at any given time, one of the provisions of the General Terms and Conditions cannot be interpreted as a waiver by it of the right to later invoke any of these provisions.
In the event that any provision of the General Terms and Conditions is declared null or ineffective, that provision will be considered as not written, without affecting the validity of the other provisions, unless the provision declared null or ineffective was essential and decisive.
Any case of force majeure suspends the obligations of the affected provisions and exempts the party that was supposed to fulfill the obligation from any liability regarding the affected obligation.