The company Eliza les Ailes du Voyage hereinafter referred to under the commercial label “www.visit-philippines.fr” is a company incorporated under French law, with a capital of € 20,596.00 whose head office is located at 20 Rue Bois Le Vent 75016 Paris , registered RCS Paris 432449908, SIRET B432 449 908, CODE APE 7911Z.
Financial guarantee from the A.P.S PARIS. .
Professional liability insurance for travel agencies (article R. 212-14 of the AXA Insurance Tourism Code)
Travel agent license n ° LI 075 00 00 56
These general conditions are valid from 01 November 2009. This edition cancels and replaces the previous versions.
Article 1. Definitions and fields of application
The definitions below have the same meaning whether used in the singular or plural.
“Partner” designates all service providers.
“Service” means any service offered on the Site, in particular the reservation of transport services, accommodation services, car rental and tourist packages.
“Site” means the site www.visit-philippines.fr
“User” means any user of the Site who browses, takes note, reserves, makes reservations and / or purchases one or more Services offered on the Site.
These general conditions of use (hereinafter the “General Conditions”) govern the offer and provision of the Services.
The reservation of Services is reserved only for Users who have first read the General Conditions in their entirety and who have accepted them by checking the box or by clicking on the hypertext link provided for this purpose. Without this acceptance, the continuation of the reservation process is technically impossible.
Consequently, the completion of the reservation process on the Site constitutes express acceptance by the User of these General Conditions.
The specific conditions of the Partners (hereinafter the “Specific Conditions”) are also applicable to the offer and to the provision of the Services, under terms identical to the General Conditions. Acceptance of the Specific Conditions by the User occurs at the time of the actual reservation.
The General Conditions may be modified at any time, without notice, it being understood that such modifications will not be applicable to reservations of Services made previously. It is therefore imperative that the User consult and accept the General Conditions when making his reservation, in particular in order to ensure the provisions in force.
2.1 Capacity – Use of the site
2.1 Capacity – Use of the site
The Site’s function is to assist the User in finding Services related to travel and tourism, and to make the appropriate reservations, as well as to conclude any related transaction with the Partners. The User must be at least 18 years old, be legally capable of contracting and using this Site in accordance with the General Conditions.
Except in the event of fraud, the proof of which is his responsibility, the User is financially responsible for his actions on the Site, in particular for the use that will be made of his User name and password. He also guarantees the veracity and accuracy of the information concerning him provided on the Site.
Use of the Site which would be fraudulent, or which would contravene these General Conditions, will justify the User being refused, at any time, access to the Services offered by www.visit-philippines.fr and / or its Partners or others Site features.
2.2 Passation and canceling reservations
The confirmation of the reservation, which includes the essential elements, such as the identification of the service (s) reserved and the price, will be sent to the User, by email, mail or fax in a maximum period of 1 working day following the reservation date, with the exception of tourist packages governed by article 3.6 below.
All the conditions for cancellation, possible rectification of reservations and / or reimbursement are accessible directly on the Site prior to the reservation, and if applicable mentioned on the reservation confirmation.
Any cancellation or request for modification must be sent by registered letter with acknowledgment of receipt to the following address ELIZA Les Ailes du Voyage 20 Rue Bois Le Vent 75 016 PARIS.
TICKETS ARE SUBJECT TO THE CARRIERS ‘CONDITIONS OF SALE REGARDING PENALTIES, REFUNDS AND CANCELLATIONS. THE AGENCY AND ISSUE FEES ARE INCLUDED IN THE AMOUNT AND ARE NOT REFUNDABLE IN ANY CASE. TRAVEL INSURANCE NOT INCLUDED. ADDITIONAL FEES WILL BE INVOICED FOR ANY ADDITIONAL REQUESTS (ASSISTANCE – MODIFICATION – CHANGE OF DATES AND ANY OTHER SERVICE).
In the absence of specific provisions mentioned on the Site prior to booking, any modification (change of departure or return date, timetables, destination, accommodation) or any cancellation by the User, results, with the exception of cases of force majeure and unless the Partner concerned gives a more favorable agreement, the collection of compensation in an amount corresponding to 100% of the price of the Service.
Thus, reimbursement of plane tickets will only be granted with the prior agreement of the Partner concerned.
In addition, in the event of a reissue of a ticket or of a new reservation following a cancellation or a modification by the User, it is specified that the price of the new ticket or of the new reservation may be higher than that of the first ticket or the first reservation.
In the event of a refund granted to the User, the amounts previously paid will be re-credited to the account corresponding to the bank card used during the reservation.
In any event, in the event of cancellation by the User, except in cases of force majeure, the administrative costs as well as the insurance taken out are not refundable.
In terms of transport and tourist package, the delay in air, rail or land pre-routing, not included in a tourist package, resulting in a failure to register is not exempt for the User from the financial cancellation conditions. provided for in these General Conditions.
2.3 Convening and collecting travel documents
Travel documents issued for a Service ordered via the Site are sent by electronic mail (email) to the address mentioned by the User when booking, according to the provisions for each type of Service accessible on the Site. prior to booking or in the Specific Conditions.
The times indicated when booking for sending travel documents are average times corresponding to processing times. These deadlines cannot exceed 2 working days from the date of the reservation and its payment.
If the delivery of travel documents was made impossible by a mistake by the User in entering their contact details or by the latter’s failure to provide them, neither the Partner (s) concerned nor www. visit-philippines.fr
cannot be held responsible.
It is expressly agreed that, unless there is a manifest error on the part of the Partners or www.visit-philippines.fr of which the User provides proof, the data stored in the information system of Eliza les Ailes du Voyage and / or its Partners have probative force as to the reservations made by the User. Data on computer or electronic media constitute valid evidence and as such are admissible under the same conditions and with the same probative force as any document drawn up, received or kept in writing.
2.5 Right of withdrawal
The User is informed that, in application of article L. 121-20-4 of the Consumer Code, the Services offered on the Site by www.vivit-philippines.fr in his name or in the name of his Partners do not are not subject to the application of the right of withdrawal provided for in Articles L. 121-20 et seq. of the Consumer Code with regard to distance selling.
Consequently, the Services reserved on the Site are exclusively subject to the cancellation and modification conditions provided for herein and / or in the Specific Conditions of the Applicable Partners.
Article 3. Details of the Services
3.1 Air transport services
Air transport services are offered as part of dry flights.
The conditions for performing air transport are governed by the Specific Conditions of airlines or Partners.
It is the User’s responsibility to comply with the instructions of airlines and Partners and in particular with regard to the presentation deadlines for check-in. It is recommended that you arrive at check-in at least three hours before the flight departure time for international flights and at least two and a half hours in advance for domestic flights.
It is recalled that with regard to the return flight, regardless of the type of flight, it is often mandatory to reconfirm your return flight on site with the airline, at the earliest 72 hours before the scheduled date. It is therefore the User’s responsibility to reconfirm their return flight.
For open returns, it is advisable to book the return flight as early as possible.
The name of the airport, when the city contractually served has more than one, is given for information only and may be subject to possible modifications.
The User’s attention is drawn to the need to provide a sufficiently large period to take into account possible delays in the event of booking on the Site of a trip including a connection or a transit, in particular when the latter includes a change. airport.
It is recalled that airlines sometimes deny boarding to pregnant women, when they believe that due to the term of pregnancy, a risk of premature delivery during transport is possible.
Children under the age of 2 do not have a seat on the plane unless the parents ask to pay a full seat especially for them. The User’s attention is drawn to the fact that this provision is only valid on the condition that the children are under 2 years of age throughout the duration of the trip, on the date of departure and on the date of return. . In fact, airlines consider that children over the age of 2 on the return date must take a return ticket at the child rate. The costs incurred by not respecting this rule cannot be reimbursed.
Unaccompanied children under the age of 15 are refused, contact the head office directly.
Children 15 years of age or over must be in possession of identity papers in their name.
The User is informed on the Site of the administrative and / or health formalities necessary for the execution of the trip. It is up to the User to take cognizance of it. The fulfillment and costs resulting from these police, customs and health formalities required for your trip, such as in particular passport, national identity card, residence card, parental authorization, visa, medical certificate, vaccination record are the responsibility of the ‘User.
We draw your attention to the fact that the regulations of certain countries impose a validity of passports longer than 6 months following the date of return. In addition, children aged 15 or over must be in possession of identity papers in their name.
The formalities mentioned on the Site are addressed to nationals of the European Union, the United States of America and Canada. If this is not your case, it is up to the User to inquire about the formalities applicable to his situation.
Between the publication of information on the Site and the date of the User’s departure, certain changes are likely to occur. We therefore advise the User to consult the Site just before leaving.
If, in particular, due to non-compliance with these administrative and health formalities, the User was unable to depart on the date indicated, the price paid could in no case be refunded.
In the event of loss or theft of a ticket, the User must make a specific declaration to the police and the airline and acquire another ticket from the issuing Partner, only the Specific Conditions of the Partner concerned may provide for a refund. .
The User’s attention is drawn to the fact that many airlines offer special fares for children under 2 years old, children and seniors. These discounts depend on the airline and flight involved, seat availability, and the age of the travelers.
If the User has benefited from a reduction, the corresponding special rates appear in the price summary table before confirming their reservation.The percentage reduction relating to the child fare is subject to variation depending on the adult fare applied by the airline for the flight in question. It is therefore possible that the child rate is identical to the adult rate mentioned on the Site.
Liability of air carriers
It is recalled that the liability of air carriers is most often limited by the national or international law applicable to them, or by their own Specific Conditions. In matters of air transport, an extract of these conditions is given to the User with his ticket.
The electronic ticket is an unrealized ticket. In case of booking such a ticket, the User must go to the check-in counter of the airline concerned, provided with valid travel documents (passport, visa, identity card, etc.), in order to ” get your boarding pass. The User must therefore respect the time limits set for arriving at check-in.
In addition, it should be noted that the reduction relating to the child fare is not automatically applied to the adult fare offered by the airlines.
3.5 General rules for booking tourist packages
Constitutes a tourist package within the meaning of these General Conditions, the reservation, offered for a global price, of a service exceeding 24 hours or including an overnight stay, and combining at least two elements among the following three:
• – a transport or car rental service,
• – housing,
• – a tourist service not incidental to transport or accommodation, but representing a significant part of the overall price.
The reservation of tourist packages is governed by Title 1 of Book II of the Tourism Code relating to the organization of the sale of trips and stays.
In accordance with article R. 211-14 of the Tourism Code, articles R. 211-5 to R. 211-13 of the said Code are reproduced below.
These provisions are supplemented by the special conditions relating to tailor-made trips appearing on the Site when the User makes the reservation and by the following special conditions relating to tourist packages:
The Partners’ commitment with regard to reservations made by the User on the Site is subject to their prior acceptance, in particular depending on the availability of tourist packages and, in general, any circumstances likely to be detrimental to the execution of their reservation.
Acceptance is formalized by sending, within 3 working days following the User’s reservation, a reservation confirmation by email, mail, fax or by any other means.
The User’s reservation will be definitively recorded on the day of confirmation of the availability of the stay and related activities by Eliza les Ailes du Voyage. As such, the User has the guarantee that his bank account is not debited until the registration of the confirmation by the Partner (s) of the availability of the service.
The User can cancel their reservation free of charge as long as they have not received the reservation confirmation.
All the information appearing on the booking confirmation will be deemed accepted by the User if he has not contested them by registered letter with acknowledgment of receipt within 8 days. However, they can only be disputed insofar as they differ from the reservation.
The trip descriptions presented on the Site specify, for each trip, the services included in the price. Prices are indicated in Euros and are understood to include all taxes, unless otherwise stated on the Site.
It is recalled that certain additional taxes may be imposed by the local authorities of certain States (tourist tax, tourist tax, etc.) and must be paid on site. These additional taxes, when they exist, are the responsibility of the User.
When the tourist package includes an accommodation service, prices are calculated according to the number of nights and not the number of full days.
In general, and unless expressly stated otherwise, are not included in the prices, insurance, airport services, excess baggage charges, transfers from the airport to the place of accommodation, costs visa, vaccination, and all personal expenses (laundry, telephone, drinks, room service, tips, etc.) as well as excursions and use of sports facilities, and more generally any service not expressly mentioned on the Site.
The prices appearing on the Site may be modified at any time, without notice, it being understood that such modifications will be inapplicable to reservations previously accepted, unless these modifications occur more than 30 days before the scheduled departure date, for reasons relating to a change in the price of fuel, legal or regulatory taxes, or the exchange rate.
In the event of a price revision for one of the reasons mentioned in the previous paragraph, these variations will only be reflected in proportion to their share in the calculation of the price of the tourist package without prejudice to the right for the User to terminate the contract in accordance with with the provisions of article R. 211-11 of the Tourism Code.
Any default on the part of the User, whether total or partial, will result in the suspension of the execution of the tourist package, the resulting costs being the responsibility of the User, without prejudice to any action that may be undertaken against it.
Cancellation and modification
Any request for cancellation or modification of the trip by the User must be sent by registered letter with acknowledgment of receipt to Eliza les Ailes du Voyage who collects them in the name and on behalf of the Partners concerned, at the address next: Eliza Les Ailes du Voyage 20 Rue Bois le Vent 75 016 Paris.
Except in cases of force majeure, in the event of cancellation of the trip by the User, the cancellation costs vary according to the Partners. In the absence of special provisions mentioned on the Site prior to the reservation apply.
1 / Send the scanned copy of the passport within 24 HOURS by email to email@example.com
2 / Check the spelling WITHIN 24 HOURS LAST NAME / USER NAME / WIDOW / FIRST NAME
3 / Check the destination details and travel times WITHIN 24 HOURS as well as the STOPPING times.
All the provisions contained in the Formalities clause of Article 3.1 above are applicable to the reservation of tourist packages.
No insurance is included in the prices offered on the Site. Therefore, the User is recommended to take out an insurance contract covering the consequences of certain cases of cancellation and an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness.
To this end, Users are offered various insurance policy formulas, taken out with TMS CONTACT – 110 Avenue de la République – 75545 Paris Cedex 11.
The risks covered by these policies, as well as their cost and the amount of guarantees are indicated on the Site for information only. If you take out an insurance contract, the insurance policy will be given to the User.
Claims are made, in accordance with the terms of the insurance contract, directly with the insurance company.
You can subscribe to the insurance of our trusted partner APRIL ASSUREVER – The general insurance conditions are available here
Article 4: Financial conditions and methods of payment
Unless otherwise specified in the Specific Conditions, the prices of the Services communicated on the Site are mentioned in Euros or in local currency, excluding shipping costs and any local taxes imposed by the authorities of certain countries.
For Eliza les Ailes du Voyage Special Offers, the price of the Services will be debited automatically when booking. Regarding other products, the payment of the price of the Services that the User reserves with the Partners through the Site is made directly with the Partners when booking, or for the hotel on the first day of the Service, by communication of the User’s bank card number by means of a secure payment system. Certain combined offers, provided at a global price on the Site, may be subject to a split debit corresponding to the amount of each of the Services provided.In this case, the User is notified of any split debit operation in the email. confirmation of his reservation.
For reservations outside the tourist package, the total amount of the service (insurance and administrative costs included) will be debited when the User is provided with his travel documents or when they are dispatched. For tourist package reservations, the payment methods differ depending on whether the departure is more than 30 days or not.
More than 30 days before departure, a deposit equal to 25% of the price of the service will be debited immediately as well as administrative costs and insurance. The balance, ie 75% of the price of the service, will be debited one month before the date of departure, prior to the provision of the User of his travel documents or their dispatch. Less than 30 days from the date of departure, the full price of the service will be debited from the bank card registered by the User when their travel documents are made available to the User or when they are dispatched.
The prices of the Services are subject to revision both upwards and downwards in the event of a variation in the amount of taxes and exchange rates or in the price of fuel. For tourist packages, no revision may take place less than 30 days before the scheduled departure date.
In the event of a price revision for one of the reasons mentioned in the previous paragraph, these variations will only be reflected in proportion to their share in the price calculation without prejudice to the right for the User to terminate the contract in accordance with the provisions of Article R. 211-11 of the Tourism Code.
Unless otherwise provided for in the Specific Conditions of the Partners concerned, payments made on the Site are made by credit card (cards from the Carte Bleue, Visa, Eurocard / Mastercard networks are accepted) through a payment system. secured.
The costs and service charges correspond to the costs related to the Services ordered by the User, borne by the Partners and in particular indirect taxes (VAT and other similar taxes) and other costs necessary for processing Users’ reservations.
Article 5. User service and complaints
The User can contact www.visit-philippines.fr during the reservation process for Services to obtain assistance, information and details on the purpose and conditions of the reservation he is making. A premium rate number is available for changes, cancellations and after sales service.
The personal data communicated by the User to www.visit-philippines.fr are intended for www.visit-philippines.fr and its subcontractors established in or outside the European Union for the purpose of processing the request of the ” User through the services of www.visit-philippines.fr and, unless the User objects to www.visit-philippines.fr to inform him of the products and services of the www.visit-philippines.fr group . In this regard, www.visit-philippines.fr is likely, in its capacity as a member of the www.visit-philippines.fr group, to send the User information enabling him to know better and better use his Site, to provide it with the promotional offers posted on this Site and to provide it with offers from its Partners. Where applicable, the offers of the Partners of www.visit-philippines.fr may only be sent to the User by SMS or e-mail subject to his prior consent, in accordance with the provisions of Law 2004-575 of June 21, 2004. “for confidence in the digital economy”, of law 78-17 “data processing and freedoms” modified by law 2004-801 of August 6, 2004, and in accordance with the privacy charter of www.visit-philippines.fr appearing on the site.
In accordance with the amended Data Protection Act of January 6, 1978, the User has the right to access, modify, rectify and delete data concerning him at any time. He can exercise this right by sending an e-mail from the “Contact” section of the Site or by sending a letter to ELIZA Les Ailes du Voyage 20 Rue Bois le Vent 75 016 PARIS, subject to justifying his identity.
5.1 Limited telephone service
5.2 Complaints department
Any request for information, clarification and possible complaints must be addressed to ELIZA Les Ailes du Voyage 20 Rue Bois le Vent 75 016, which collects it in the name and on behalf of the Partners, within 10 days of the end of the stay:
• – Or by registered letter with acknowledgment of receipt to ELIZA les Ailes du Voyage 20 Rue Bois le Vent 75 016 Paris
• – Or by fax to the following number: 00 (33) 1 40 50 61 62
• – Or by e-mail to the following address: firstname.lastname@example.org
Complaints will only be accepted insofar as the difficulties to which they are the subject have been reported to ELIZA les Ailes du Voyage or to the Partner during the trip so that an attempt can be made to remedy them so that either limited the damage suffered by the User.
No claim will be accepted in the case of loss (s), damage (s) or theft (s) of baggage, clothing or personal items placed under the supervision of the User during the duration of the stay, except proven fault of Eliza. Wings of Travel or its Partners. Luggage checked in with an airline is only insured for the duration of the journey.
Article 6. Responsibilities and guarantees
6.1 For the use of the Site
No guarantee is given to the User regarding:
i. the absence of anomalies, errors and bugs likely to affect navigation on the Site or the implementation of any functionality offered on the Site; or from
ii. the possibility of correcting these anomalies, errors or bugs; or from
iii. the absence of interruption or failure in the operation of the Site; or from
iv. the possible compatibility of the Site with a particular equipment or configuration.
Under no circumstances will www.visit-philippines.fr be liable for direct or indirect and / or immaterial, foreseeable or unforeseeable damage (including loss of profits or of a chance …) arising from the supply and / or the use or the total or partial inability to use the functionalities of the Site.
The hypertext links on the Site allowing the User to be referred to other websites are intended only to facilitate the User’s research.
In any case, the User declares to know the characteristics and the limits of the Internet, in particular its technical performance, the response times for consulting, interrogating or transferring data and the risks related to the security of communications.
6.2 For the Services
Unless otherwise provided by law and with exceptions for Special Offers www.visit-philippines.fr, the User acknowledges that, acting as a simple intermediary, www.visit-philippines.fr may, under no circumstances, be held liable for the Service contracts that the User has concluded with one or more Partner (s).
Article 7. Intellectual property
The Site, its content and all the elements constituting it, are creations for which companies of the www.visit-philippines.fr group and / or, where applicable, Partners, hold all the intellectual property rights. and / or exploitation rights, in particular under copyright, database law, trademark law, and design law.
The Site, as well as the software, databases, texts, information, analyzes, images, photographs, graphics, logos, sounds or any other data contained on the Site remain the exclusive property of companies in the www.visit-philippines.fr group and / or Partners or, where applicable, their respective owners with whom they have entered into user agreements.
The User is granted a non-exclusive, non-transferable and private right to use the Site and the data contained on the Site. The right thus granted consists of (i) a right to consult online the data and information contained on the Site and (ii) a reproduction right consisting of printing and / or saving the data and information consulted. This right of use is understood only for strictly private use.
Any other use of the Site, in particular commercial, by the User is prohibited. The User is particularly forbidden, in a non-exhaustive manner, to reproduce and / or represent for any use other than private, sell, distribute, issue, translate, adapt, disseminate and communicate in whole or in part in any form whatsoever any element , information or data from the Site.
In addition, the User is prohibited from entering, by any means whatsoever, data likely to modify or affect the content or presentation of the Site.
Any hypertext link to the Site, regardless of the type of link, must be the subject of prior authorization from Expedia, acting in the name and on behalf of the holder of the right concerned, on paper or electronically.
The use of any software downloaded from the Site allowing access to certain Services or functionalities is governed by the terms of the accompanying license. The User agrees not to install, copy or use this software before having first consented to the terms of said license.
For any software not accompanied by a license, the User is granted a right of temporary, private, personal, non-transferable and non-exclusive use of this software in order to be able, to the exclusion of any other use, to access the Services and functions which make the use of this software necessary. By installing or using the software, the User agrees to comply with this condition.
Article 8. Protection of personal data
The information provided by the User on the Site is used to process and execute reservations.
In accordance with article 32 of the Data Protection Act of January 6, 1978 amended by Law 2004-801 of August 6, 2004, the information essential to process and execute reservations is indicated by an asterisk on the pages of the Site.
Other requests for information requiring an optional response, or information relating to the User’s interest in offers that may be sent to him, are intended to get to know him better and to improve the services offered to him.
Unless the User objects, www.visit-philippines.fr may be required to communicate this optional information concerning the User to companies in its group, including outside the European Union and particularly in the United States. The User expressly consents to this transfer.
www.visit-philippines.fr is likely to send the User by any means (electronic, paper, sms, etc.) information allowing him to better know and better use their respective sites, to make him benefit from the offers promotional products disseminated on these sites and to offer it offers from their Partners, in strict compliance with the provisions of the law “for confidence in the digital economy” and of the amended law “Informatique et Libertés”, subject to prior consent or the opposition of the User, according to the cases referred to in the Confidentiality Charter appearing on the Site.
In addition, www.visit-philippines.fr transmits information relating to the User’s reservation to its insurer. This transmission allows www.visit-philippines.fr to fight against credit card fraud.
The occurrence of an unpaid due to fraudulent use of a bank card will result in the registration of contact details in connection with the reservation of the User who is at the origin of this unpaid within an incident file of payment implemented by the insurer and placed under its responsibility.
In accordance with the amended Data Protection Act of January 6, 1978, the User has the right to access, modify, rectify and delete data concerning him at any time. He can exercise this right by sending an email from the “Contact” section of the Site or by sending a letter to
www.visit-philippines.fr Paris subject to proof of identity.
Article 9. Applicable law
The General Conditions are subject to French law. Any dispute relating to their interpretation and / or their execution comes under the jurisdiction of the French Courts.
Article 10. Reproduction of articles R. 211-5 to R. 211-13 of the Tourism Code
Art. R. 211-5. – Subject to the exclusions provided for in the second paragraph (a and b) of Article L. 211-8, any offer and any sale of travel or holiday services give rise to the delivery of appropriate documents that meet the rules defined by this title. In the event of the sale of air tickets or tickets on a regular line not accompanied by services related to this transport, the seller delivers to the buyer one or more tickets for the entire trip issued by the carrier or under its responsibility. In the case of on-demand transport, the name and address of the transporter, on whose behalf the tickets are issued, must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations made to him by this title.
Art. R. 211-6. – Prior to the conclusion of the contract and on the basis of a written medium, bearing his company name, his address and the indication of his administrative authorization to exercise, the seller must communicate to the consumer information on prices, dates and the other components of the services provided during the trip or stay, such as: 1) The destination, means, characteristics and categories of transport used; 2) The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country; 3) Meals provided; 4) The description of the itinerary in the case of a circuit; 5) The administrative and health formalities to be carried out in the event, in particular, of crossing borders as well as their completion deadlines; 6) Visits, excursions and other services included in the package or possibly available at an additional cost; 7) The minimum or maximum size of the group allowing the completion of the trip or stay as well as, if the completion of the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation travel or stay; this date cannot be set less than twenty-one days before departure; 8) The amount or percentage of the price to be paid as a deposit at the conclusion of the contract as well as the schedule for payment of the balance; 9) The price revision methods as provided for in the contract in application of article R. 211-10; 10) Cancellation conditions of a contractual nature; 11) The cancellation conditions defined in articles R. 211-11, R. 211-12 and R. 211-13; 12) Details of the risks covered and the amount of guarantees taken out under the insurance contract covering the consequences of the professional civil liability of travel agencies and the civil liability of associations and non-profit organizations and local organizations of tourism; 13) Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain specific risks, in particular repatriation costs in the event of an accident or disease.
Art. R. 211-7. – The prior information given to the consumer binds the seller, unless the seller expressly reserves the right to modify certain elements in this information. The seller must, in this case, clearly indicate to what extent this modification can occur and on what elements. In any case, the modifications made to the prior information must be communicated in writing to the consumer before the conclusion of the contract.
Art. R. 211-8. – The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. It must include the following clauses: 1) The name and address of the seller, its guarantor and its insurer as well as the name and address of the organizer; 2) The destination or destinations of the trip and, in the event of a split stay, the different periods and their dates; 3) The means, characteristics and categories of transport used, the dates, times and places of departure and return; 4) The type of accommodation, its location, its level of comfort and its main characteristics, its tourist classification by virtue of the regulations or customs of the host country; 5) The number of meals provided; 6) The itinerary in the case of a circuit; 7) Visits, excursions or other services included in the total price of the trip or stay; 8) The total price of the services invoiced as well as an indication of any possible revision of this invoicing by virtue of the provisions of article R. 211-10; 9) Indication, if applicable, of fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes in ports and airports, tourist taxes when they are not included in the price of the service (s) provided; 10) The schedule and terms of payment of the price; in any case, the last payment made by the buyer cannot be less than 30 p. 100 of the price of the trip or stay and must be made when submitting the documents enabling the trip or stay; 11) The Special Conditions requested by the buyer and accepted by the seller; 12) The terms according to which the buyer can submit a complaint to the seller for non-performance or poor performance of the contract, a complaint which must be sent as soon as possible, by registered letter with acknowledgment of receipt to the seller, and reported in writing, possibly, to the trip organizer and the service provider concerned; 13) The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in the event that the completion of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7 ) of article R. 211-6; 14) Cancellation conditions of a contractual nature; 15) The cancellation conditions provided for in articles R. 211-11, R. 211-12 and R. 211-13; 16) Details of the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller’s professional civil liability; 17) Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer), as well as those concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must give the buyer a document specifying at least the risks covered and the risks excluded; 18) The deadline for informing the seller in the event of transfer of the contract by the buyer; 19) The commitment to provide, in writing, to the buyer, at least ten days before the date scheduled for his departure, the following information: a) The name, address and telephone number of the local representation of the seller or, failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in the event of difficulty, or, failing that, the telephone number allowing urgent contact to be established with the seller ; b) For trips and stays of minors abroad, a telephone number and an address allowing direct contact with the child or the person responsible for his stay.
Art. R. 211-9. – The buyer can assign his contract to a transferee who fulfills the same conditions as him to make the trip or stay, as long as this contract has not produced any effect. Unless stipulated more favorable to the transferor, the latter is required to inform the seller of his decision by registered letter with acknowledgment of receipt at the latest seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is under no circumstances subject to prior authorization from the seller.
Art. R. 211-10. – When the contract includes an express possibility of price revision, within the limits provided for in article L. 211-13, it must mention the precise methods of calculating, both upward and downward, price variations. , and in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the price of the currencies used as reference when establishing the price appearing in the contract.
Art. R. 211-11. – When, before the buyer’s departure, the seller is forced to make a modification to one of the essential elements of the contract such as a significant increase in the price, the buyer may, without prejudice to recourse for compensation for any damage suffered, and after having been informed thereof by the seller by registered letter with acknowledgment of receipt: – either terminate his contract and obtain immediate reimbursement of the sums paid without penalty; – or accept the modification or the replacement trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still owed by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.
Art. R. 211-12. – In the case provided for in article L. 211-15, when, before the buyer’s departure, the seller cancels the trip or stay, he must inform the buyer by registered letter with acknowledgment of receipt; the buyer, without prejudice to recourse for compensation for any damage suffered, obtains immediate reimbursement from the seller without penalty of the sums paid; the buyer receives, in this case, an indemnity at least equal to the penalty he would have borne if the cancellation had been made by him on that date. The provisions of this article do not in any way prevent the conclusion of an amicable agreement having as its object the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.
Art. R. 211-13. – When, after the buyer’s departure, the seller is unable to provide a major part of the services provided for in the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudging remedies for damages that may have been suffered: – either offer services to replace the services provided, possibly bearing any additional price and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, as soon as his return, the price difference; – or, if he cannot offer any replacement service or if these are refused by the buyer for valid reasons, provide the buyer, at no additional cost, with transport tickets to ensure his return in conditions which may be considered equivalent towards the place of departure or towards another place accepted by both parties. “
Article 12. Final Provisions
The fact that www.visit-philippines.fr does not avail itself, at a given time, of one of the provisions of the General Conditions cannot be interpreted as a waiver by itself to subsequently avail itself of one of these provisions. .
In the event that one of the provisions of the General Conditions is declared null or of no effect, this provision will be deemed unwritten, without this affecting the validity of the other provisions, unless the provision declared null or of no effect is essential and decisive.
Any case of force majeure suspends the obligations hereof affected by the case of force majeure and exonerates from all liability the party who should have performed the obligation thus affected.